Understanding Social Media Customers

As a social media marketer, content marketing plays a key role in my overall social media strategy. Content marketing is not only focused on selling, but it should also inspire loyalty and interest from current and potential customers. With that said, as a business you should know who you’re trying to target. Many businesses attempt to appeal to everyone, but this can often lead to mixed messages and sometimes confusion. It’s important to narrow your market and select a niche to focus your social media content marketing efforts. This will allow you to craft targeted messages and content that will attract the customers you’re looking for.

Understanding Social Media Customers
I recently came across a study by VisionCritical which identified important factors for organizations to consider when trying to understand their social media consumers. The data was focused on their behavior and actions using different social platforms. Here are a few key points the study brought to light:

What do they want from your social media presence?

Users engage on social networks differently. For example, users may turn to Pinterest to learn about DIY projects, or Twitter to learn about current events. As a brand you need to understand what your customers like to do on each social network, and most importantly how they want to engage with you. The keys are to provide content that is relevant and understand the tone that resonates with your users.

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